Support We are doing our best to realize customer satisfaction.

FAQ

Q

SPARK KILLER, SURGE KILLER, SPD Selection method

A

The selection method depends on the voltage and load type used.
If you tell us the current voltage and load, whether or not an inverter is used, and the current, we will select a suitable product.
Tel. 051) 322-5151

Q

How do I make a technical inquiry?

A

If you need an accurate answer about the technical part of the product, please attach a picture or call the head office.
Tel. 051) 322-5151
Fax. 051) 322-5151
Please understand that there are some parts that may take some time.

Q

How do I place a product order?

A

Please fill out the order form and fax it to 051) 322-5155.
If you are a first-time purchaser, please send us your business registration certificate as well. (There is no separate confirmation call.)
Please note that we can send you a transaction statement (including account) only when you send us an order, so production and delivery are possible only when you make an advance payment.
For inquiries, please call Tel. 051) 322-5151.

Q

How do I inquire a quote?

A

If you click the product quotation inquiry button on the product introduction page, you will be directed to the 1:1 quotation inquiry form.
One . After selecting the model name, click the Product Quotation Inquiry button!
2. Fill out the quotation inquiry section for the model
Inquiries can also be made through customer inquiries. (Non-members can also inquire)
After checking the quotation inquiry, you can fill in the product name and inquiry.

When making a quote request, be sure to fill out an email or fax as a must!

[ Related Link ]
http://kem.co/support/order.php

Q

How do I request a catalog?

A

If you would like to receive a catalog booklet by mail, you can apply after registering as a member. Please enter the correct address and contact information.
Please understand that it cannot be shipped immediately if the supply of catalog quantity is not smooth.
You have to wait 5-6 days to send it by mail, and the courier fee is paid.
You can also download the catalog PDF file from the homepage. (Customer Support Category-Catalogue)

[ Related Link ]
http://kem.co/support/catalog.php